Return & Cancellations
Yes. Every Crystal Queen order is carefully packed and protected during transit to ensure it reaches you safely.
Once your order is delivered to the shipping address provided and successfully received by you or an authorised recipient, responsibility for the product transfers to the recipient.
If you experience any delivery-related issues, please contact our support team, and we will be happy to assist.
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
All applicable taxes within India are included as per current regulations.
For international orders, customs duties, import taxes, or local government charges (if applicable) are determined by the destination country and may need to be paid by the customer upon arrival.
Customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
To qualify for a return:
- The product must be unused and in its original condition.
- Original packaging must be included.
- Proof of purchase or Order ID is required.
Once the returned item is received and approved, refunds are processed to the original payment method and generally reflect within 5–7 business days.
For return assistance, please contact:
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
We want you to be happy with your purchase.
If you receive a product with a manufacturing defect, colour warranty issue, or incorrect item, our support team will assist you with an exchange or suitable resolution.
To request assistance, please contact us with your Order ID and product photographs.
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
Yes. Orders can be cancelled before they are shipped.
Please contact our support team as soon as possible with your order ID. Once an order has been dispatched, cancellation may no longer be possible.
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
