The Crystal Queen Pvt. Ltd. FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
Products
Our earrings are crafted using premium-quality materials with fine gold, silver, and diamond-like finishes, designed to deliver a rich and elegant look.
They offer a luxurious, real-jewellery finish, making them perfect for enhancing your overall traditional and festive look.
Yes, they are lightweight and designed for all-day comfort, so you can wear them effortlessly for long hours.
Absolutely! These earrings are ideal for weddings, festivals, parties, pooja, and traditional events.
We use high-quality, finely cut stones that add brilliance and enhance the overall premium look of the jewellery.
Yes, with basic care, the earrings maintain their beautiful shine and finish for a long time.
Store them in a dry, soft pouch or jewellery box to keep them looking new and radiant.
Yes, these earrings make a perfect gift for birthdays, anniversaries, weddings, and festive occasions.
Yes, you will receive the same elegant design as shown. Slight variations may occur due to lighting, enhancing the natural beauty of the product.
Crystal Queen Pvt Ltd stands out for its attention to detail, premium finishing, and elegant designs inspired by traditional craftsmanship.
Each piece is thoughtfully created to offer a luxury look, modern comfort, and timeless style, making it perfect for today’s women.
Our jewellery is carefully designed and crafted by skilled artisans, combining traditional techniques with modern finishing methods.
Every piece goes through a quality-focused process to ensure it meets our standards of elegance, durability, and style.
Shipping
Our online store now offers free 3-5 day shipping for US domestic addresses only, regardless of what you order.
If you live in any of the 50 states and Puerto Rico, LIMNIA will deliver to you. Our pieces might take longer to get to you if you live in Alaska, Hawaii, and Puerto Rico, but they will get there.
Shipping to these states will take a bit longer. Expect about 12-16 days from the time of your order.
1) Ground: (5-8 days): Always free.
2) Expedited (2-3 days and available to the 48 contiguous states): $25
3) Overnight (1-2 days and available to the 48 contiguous states): $35
As soon as we receive your order, we will process it for shipment. All orders placed after 12 pm PT are processed the following day. Our UPS or Fedex courier will then pick it up from us and be on his way to bring the pieces to you. You will receive an email with tracking number as soon as it’s on its way.
Don’t worry! Sometimes, it takes a couple of days to update your shipment status. Email us at team@limnia.com and we will let you know where your package is.
Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at team@bijoux.com
Products
Each piece already has a lot of information on its product page, however, if you need to know more, email us at: team@bijoux.com.
You are not alone! We’ve tested our jewelry for nickel and lead and while it should be totally safe for you to wear, we cannot guarantee our products will not trigger an allergic reaction.
Returns & Exchanges
Sorry it didn’t work out. You can return your unused pieces within 14 days of receiving them. Just send us an email at team@bijoux.com.
To be eligible for a return, please ensure that the jewelry is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.
We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.
If you have any other questions about returning your pieces or have any second thoughts, email us at team@bijoux.com.
Refunds will take anywhere between 5-10 business days to appear back on your statement.
Oh no, we are so sorry about that. We will make it right for you. Please email us at: team@bijoux.com.
You can drop it off at any USPS collection box, USPS post office or any FedEx store.
Billing
We accept Visa, MasterCard, and American Express credit cards.
Your credit card will be charged as soon as your order is accepted and processed.
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Order questions
Drop us an email at team@bijoux.com and we will update your order as soon as we can.
At any time, you can view your order status on your My Account page. This page will be updated as soon as possible, at two different stages: first, when your credit card is charged and again when your product is shipped.
We only accept one promo code at a time. We are sure that there will be other opportunities to use your promo code in the future.
