The Crystal Queen Pvt. Ltd. FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
Products
Our earrings are crafted using premium-quality materials with fine gold, silver, and diamond-like finishes, designed to deliver a rich and elegant look.
They offer a luxurious, real-jewellery finish, making them perfect for enhancing your overall traditional and festive look.
Yes, they are lightweight and designed for all-day comfort, so you can wear them effortlessly for long hours.
Absolutely! These earrings are ideal for weddings, festivals, parties, pooja, and traditional events.
We use high-quality, finely cut stones that add brilliance and enhance the overall premium look of the jewellery.
Yes, with basic care, the earrings maintain their beautiful shine and finish for a long time.
Store them in a dry, soft pouch or jewellery box to keep them looking new and radiant.
Yes, these earrings make a perfect gift for birthdays, anniversaries, weddings, and festive occasions.
Yes, you will receive the same elegant design as shown. Slight variations may occur due to lighting, enhancing the natural beauty of the product.
Crystal Queen Pvt Ltd stands out for its attention to detail, premium finishing, and elegant designs inspired by traditional craftsmanship.
Each piece is thoughtfully created to offer a luxury look, modern comfort, and timeless style, making it perfect for today’s women.
Our jewellery is carefully designed and crafted by skilled artisans, combining traditional techniques with modern finishing methods.
Every piece goes through a quality-focused process to ensure it meets our standards of elegance, durability, and style.
Shipping & Delivery
24-hour delivery in Mumbai on eligible orders, fast nationwide shipping, and worldwide delivery available.
As soon as we receive your order, we begin processing it for shipment. Orders are carefully inspected, packed, and prepared to ensure they arrive in perfect condition.
Once your order has been dispatched, you will receive an email confirmation containing your Order ID and shipping details. Our team will also keep you updated through WhatsApp regarding your order status.
Yes! We offer priority delivery within Mumbai for eligible orders.
- Orders above ₹800 are eligible for delivery within 24 hours in Mumbai.
- Delivery timelines may vary slightly depending on the exact location and order volume.
For deliveries across India, orders are typically delivered within 3–5 business days after dispatch.
Delivery timelines may vary depending on the destination city and courier service availability.
Yes, we ship worldwide.
- International orders are typically delivered within 5–8 business days after dispatch.
- International shipping charges are calculated based on the destination country and order weight and will be displayed during checkout.
Once your order is shipped, we will provide updates through:
- WhatsApp notifications
- Email updates with your Order ID
- Shipping and delivery status updates
Our customer support team is also available to assist you with any shipping-related queries.
Don’t worry. Sometimes tracking information may take a little time to update.
If you are unable to track your order, please contact our support team. We will provide the latest shipment status through WhatsApp or email.
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
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No worries! If your order has not yet been shipped, we can update the delivery address for you.
Please contact us as soon as possible at:
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
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Our team will do their best to update the address before dispatch.
Delivery availability depends on the courier partner and your location. Most major cities receive deliveries on working days, and some locations may also receive weekend deliveries.
Our courier partner will usually attempt delivery again or contact you to arrange a convenient delivery time.
Please ensure your phone number is correct when placing the order so that delivery updates can reach you without delay.
Absolutely. Every Crystal Queen order is carefully packed in secure and elegant packaging to ensure it reaches you safely and in excellent condition.
Returns & Exchanges
Yes! All Crystal Queen jewellery comes with a 6-Month Colour Warranty from the date of purchase.
Our warranty covers:
- Colour fading under normal usage conditions
- Manufacturing-related colour finish issues
The warranty does not cover:
- Physical damage
- Broken parts, stones, locks, or chains
- Scratches caused by accidental impact
- Damage resulting from improper handling or misuse
- Normal wear and tear
To claim a warranty service, please contact our support team with your Order ID and clear photos of the product.
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
Our team will review your request and assist you with the warranty process.
Your satisfaction is important to us. If for any reason you’re not completely happy with your purchase, you may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned with its original packaging.
- Proof of purchase or Order ID must be provided.
- The return request must be submitted within 7 days of delivery.
To initiate a return, please contact us at:
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
Our team will guide you through the return process.
Once we receive and inspect your returned item, your refund will be processed to your original payment method.
Refunds are typically reflected within 5–7 business days, depending on your bank or payment provider.
We sincerely apologise for the inconvenience.
If you receive an incorrect item, please contact us immediately with your order ID and product photos. Our team will arrange a replacement or provide a suitable resolution as quickly as possible.
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
We are committed to ensuring you receive the correct product and have a great shopping experience with us.
Every order is carefully inspected before dispatch. However, if your package arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.
Our support team will review the issue and assist you with the next steps.
We’re always happy to help.
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
Our customer support team will respond as quickly as possible to assist with any questions regarding your order, shipping, returns, or products.
Billing & Payments
We offer multiple secure payment options for your convenience:
- UPI Payments (Google Pay, PhonePe, Paytm, BHIM, and other UPI apps)
- QR Code Payments
- Cash on Delivery (COD) on eligible orders
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Net Banking
- Wallet Payments
All transactions are processed through secure payment gateways to ensure a safe shopping experience.
Yes, Cash on Delivery is available for selected locations across India.
Availability may vary depending on your delivery address and order value.
Absolutely! We support all major UPI payment methods and QR Code payments for quick and hassle-free transactions.
Simply select UPI at checkout and complete the payment using your preferred app.
Yes. We use trusted and secure payment partners to protect your personal and payment information. Your payment details are encrypted and processed securely.
Don’t worry, payment issues can occasionally happen. Please check the following:
- Ensure your card has not expired.
- Verify that your card number, CVV, and billing details are entered correctly.
- Confirm that sufficient funds or credit limit are available.
- Contact your bank or card issuer, as they may have temporarily blocked the transaction for security reasons.
- Try an alternative payment method such as UPI, QR Code, or another card.
If you continue to experience issues, please contact our support team and we’ll be happy to assist you.
📧 thecrystalqueen.contact@gmail.com
📱 WhatsApp: +91 8591162212
Yes. Once your payment is successfully completed, you will receive an order confirmation via email and order updates through WhatsApp.
Yes. A digital invoice will be provided with your order confirmation and can also be requested from our customer support team.
Order questions
If you need to modify your order, please contact us as soon as possible after placing it.
Our team will do its best to accommodate changes before your order is processed and shipped.
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
Please include your Order ID and the details of the changes you would like to make.
Tracking your order is simple.
Once your order is confirmed, you will receive updates via:
- Email notifications
- WhatsApp updates
- Order confirmation and shipping details
When your order is dispatched, you will receive your tracking information and Order ID so you can monitor the delivery status.
If you need additional assistance, our support team is always available to help.
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
Yes, orders can be cancelled before they are shipped.
To request a cancellation, please contact our support team immediately with your Order ID.
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
Once an order has been shipped, cancellation may no longer be possible.
At this time, only one promo code can be applied per order.
To ensure fairness and provide the best shopping experience for all customers, multiple promotional offers cannot be combined in a single purchase.
Keep an eye on our latest offers and promotions for future savings opportunities.
Please check your spam, promotions, or junk folder first.
If you still cannot find your confirmation email, contact our customer support team and we will gladly assist you.
Email: thecrystalqueen.contact@gmail.com
WhatsApp: +91 8591162212
Yes! Customers can contact us directly on WhatsApp for assistance with product selection, order placement, and order-related queries.
WhatsApp: +91 8591162212
Our team will be happy to help you with your purchase.
